Returns & Exchanges
Our return and exchange policy for LP Topicals orders.
Returns & Refunds: 30-day returns on unopened items
This policy applies to every product sold on lptopicals.com, including sale items, discovery sizes and sets.
UNOPENED ITEMS: You can return unopened, unused items in their original packaging within 30 days of delivery for a refund of the item price. Original shipping charges are not refunded. You pay return shipping, unless the item was damaged, defective or wrong, or we made a mistake. If it's our error, we cover return shipping.
OPENED OR USED PRODUCTS: For health and hygiene reasons, opened or used products can't be returned. We also can't accept returns because you didn't like a product, its scent or texture, or simply changed your mind.
DAMAGED, DEFECTIVE OR WRONG ITEMS: If your order arrives damaged or defective, or you got the wrong item, tell us within 7 days of delivery and include photos of the item, its packaging and the shipping label. We'll review it and offer a replacement or refund. Any exception to this policy is at LP Topicals' sole discretion.
HOW TO START A RETURN: Contact us through our contact form (lptopicals.com/contact) or call 317-618-2021. Include your order number, the item(s) you want to return and the reason. For damaged, defective or wrong items, attach photos. We'll confirm whether the return qualifies and send you the return address and instructions. Please don't send items back without contacting us first. We recommend a trackable shipping service; we can't refund items lost in return transit.
REFUND TIMING: After we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days after we receive and inspect the return. Your bank or card issuer may take a few extra days to post it. Items that come back opened, used or not in their original packaging can't be refunded.
SALE ITEMS, DISCOVERY SIZES AND SETS: Sale items, discovery sizes and sets (Trios/Duos) follow the same terms as all other products.
EXCHANGES: We don't do direct exchanges. Return the unopened item for a refund and place a new order.
MISSING PACKAGE: If tracking says your order was delivered but you can't find it, contact us and we'll help you file a claim with the carrier.
ORDER CHANGES OR CANCELLATIONS: Contact us as soon as possible. We can only change or cancel orders that haven't shipped yet.
This policy matches Section 5 of our Terms of Service.